To ensure the success of an organization's customer service, a service professional should do which of the following?
A) Continually reevaluate what he/she does on a daily basis when dealing with customers
B) Communicate the organization's internal policies, practices, or politics to customers
C) Focus on attracting new customers rather than trying to retain existing customers
D) Always use "they" language when dealing with customers

Question

Quizplus · Accepted Answer

Continually reevaluating daily interactions with customers allows service professionals to adapt and improve their service quality, ensuring customer satisfaction and organizational success. Sharing internal policies or politics (B), focusing solely on new customers (C), and using "they" language (D) can negatively impact customer relations and are not recommended practices.

To Ensure the Success of an Organization's Customer Service, a Service