The process of righting a wrong or correcting something that has gone wrong involving provision of a product to a client is called ________.
A) service recovery
B) delivery system
C) downsizing
D) deregulation

Question

Quizplus · Accepted Answer

Service recovery is the process of identifying and resolving problems or issues that customers have experienced, aiming to restore customer satisfaction after a service failure.

The Process of Righting a Wrong or Correcting Something That