Wilson Siding and Window Company is a closely held family-owned company that sells exterior siding and windows to businesses and homeowners. The business-to-business market is designed to serve a variety of businesses by replacing wood siding with vinyl siding. In addition, they can customize windows to match any size that a business or household consumer might desire. Wilson Siding and Window employs approximately 35 individuals who report directly to the company president and owner, Max Wilson. Max learned about managing and leading the company from his father, who was a strict but friendly man. Max has developed a reputation as a shrewd businessperson who believes that his way is the right way. He sets all company policies and standards, and expects all employees to follow the rules and standards he has implemented. Employees enjoy the work environment at Wilson Siding and Window Company but are sometimes frustrated because they're not able to quickly respond to customer requests or changes in their needs and are not empowered to make decisions. It's likely that Wilson Siding and Window Company has implemented a ____________ organizational structure.
A) centralized
B) decentralized
C) controlled
D) paternal

Question

Quizplus · Accepted Answer

Wilson Siding and Window Company has implemented a centralized organizational structure in which all the policies and standards are set by the owner, Max Wilson, and all employees report directly to him. This type of structure is characterized by a high degree of control and decision-making authority held at the top of the organization. This would explain why employees are not empowered to make decisions and are sometimes frustrated because they're not able to quickly respond to customer requests or changes in their needs.

Wilson Siding and Window Company Is a Closely Held Family-Owned