Doug is an emergency room nurse in a large, underfunded, public hospital. Lately, he finds himself assuming that the patients he sees are just trying to get free drugs to feed an addiction. Just yesterday a little boy was brought in with a broken arm, and Doug found that he was completely indifferent to the boy's pain. What aspect of job burnout does this exemplify?

Question

Quizplus · Accepted Answer

Doug's indifference to the boy's pain and his assumption that patients are just trying to get drugs indicate depersonalization, a form of job burnout where individuals become detached from the people they serve.

Doug Is an Emergency Room Nurse in a Large, Underfunded