In most service industries, customer-contact employees are
A) valued as the most important employees in the organization.
B) the best-trained employees in the organization.
C) the lowest-paid and least-trained employees.
D) well trained but have high turnover rates.
E) moderately paid personnel with high rates of turnover.
Correct Answer:
Verified
Q93: The willingness and readiness of employees to
Q94: Which of the following is similar for
Q95: There are five elements that affect customers'
Q96: _ marketing includes activities conducted by individuals
Q97: A university's student body would be considered
Q99: Tara finds evaluating a new pair of
Q100: Surveys, focus groups, and customer comment cards
Q101: The U.S. economy is the world's first
Q102: Inseparability also means that customers expect a
Q103: Scenario 13.1 Use the following to answer
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents