When a Person Receives Potent Social Feedback That Disconfirms His

When a person receives potent social feedback that disconfirms his or her preexisting self-conception, what variable determines whether the person will or will not experience a change in self-concept?

A) self-concept certainty
B) whether self-esteem is positive or negative
C) whether the self-concept is positive or negative
D) whether the social feedback is positive or negative