As you are shopping one day, you notice a customer arguing loudly with one of the sales staff. You immediately think that the customer is a rude person. However, you may have just demonstrated the
A)primacy effect
B)recency effect
C)justification effect
D)self-serving bias error
E)fundamental attribution error

Question

Quizplus · Accepted Answer

This is an example of the fundamental attribution error, where you attribute the customer's behavior to their personality or character (assuming they are a rude person) rather than considering situational factors that might be influencing their behavior.

As You Are Shopping One Day, You Notice a Customer