________ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.
A) CIC
B) CMA
C) JIT
D) SFA

Question

Quizplus · Accepted Answer

CIC, or Customer Interaction Center, is the correct answer because it refers to the use of multiple channels by organizational representatives to communicate with customers, encompassing various forms of communication such as phone, email, chat, and social media.

________ Is a CRM Operation in Which Organizational Representatives Use