CRM is not a process or technology but rather a customer-centric way of thinking and acting.
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Q111: CMA is a way for organizations to
Q112: The fundamental concept of CRM is to
Q113: Amazon is trying to expand into _.
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Q114: High-end CRM systems are designed for enterprises
Q115: Data from customer-facing and customer-touching applications are
Q117: Repeat customers are the largest generator of
Q118: The purpose of loyalty programs is to
Q119: Customer-facing CRM applications allow customers to self-serve.
Q120: Timberland used NFC to address the showrooming
Q121: When the production process begins with a
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