Question 1

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

The answer of When you map out how your business...

Question 2

Chevron improved their business processes using _______________.
A) BPI then BPM then BPR
B) BPI then BPR then BPM
C) BPM then BPR then BPI
D) BPR then BPI then BPM

Accepted Answer

The answer of Chevron improved their business processes using _______________.
A)...

Question 3

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive.
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

Business Process Reengineering (BPR) is known for being a radical redesign of business processes to achieve dramatic improvements in productivity, cycle times, and quality. However, because of its radical nature and the comprehensive changes it requires, many organizations find BPR too difficult, too lengthy, and too comprehensive to implement.

Question 4

Six Sigma is a popular _________ technique.
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

Six Sigma is a popular Business Process Improvement (BPI) technique, focusing on reducing variability and defects in processes.

Question 5

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

Automating order entry by creating a website to replace manual call-ins is an action taken in the Improve phase of Business Process Improvement (BPI), where processes are redesigned or improved to enhance efficiency and effectiveness.

Question 6

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

BPI (Business Process Improvement) focuses on reducing variation in process outputs by identifying and addressing the root causes of variation in the process itself or its inputs.

Question 7

Information overload is a _________ pressure.
A) market
B) societal
C) technology
D) nonexistent

Accepted Answer

Information overload is considered a technology pressure because it arises from the vast amount of information generated and disseminated by technological systems, making it challenging for individuals to process and make sense of it all.

Question 8

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

The control phase in Business Process Improvement (BPI) involves establishing process metrics and monitoring the improved process post-implementation to ensure stable performance.

Question 9

Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology).
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

BPI stands for Business Process Improvement, which aligns with the context of smaller, employee-driven initiatives aimed at enhancing business processes, often using methodologies like Six Sigma.

Question 10

Chevron identified their desired outputs and then worked backward by examining the supporting processes. They used a holistic approach that led the company to examine the interdependencies among processes used in different business units. This is a _________ approach.
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

This is a Business Process Reengineering (BPR) approach, which involves fundamentally rethinking and redesigning business processes to achieve significant improvements in critical measures of performance.

Question 11

Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository.
A) BPC
B) BPI
C) BPM
D) BPR

Accepted Answer

The correct answer is C) BPM, which stands for Business Process Management. BPM involves standardizing processes across an entire organization and consolidating process information within a central repository, aligning with the description provided.

Question 12

BPI is typically performed by ___________.
A) clerical workers
B) executives
C) knowledge workers
D) low-level managers

Accepted Answer

Business Process Improvement (BPI) is typically performed by knowledge workers because they possess the expertise, experience, and understanding necessary to analyze, assess, and improve the processes within an organization.

Question 13

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

In the Measure phase of Business Process Improvement (BPI), the team focuses on identifying key performance indicators (KPIs) and collecting data related to these metrics. This step is crucial for understanding the current performance and for setting the baseline for future improvements.

Question 14

Globalization is a _________ pressure.
A) market
B) societal
C) technology
D) nonexistent

Accepted Answer

Globalization is considered a market pressure as it involves the integration of markets across the world, leading to increased competition and the need for businesses to adapt to global market demands.

Question 15

In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

In the define phase of Business Process Improvement (BPI), the team documents the current "as is" process, including activities, resources, and inputs/outputs, to establish a baseline for improvement.

Question 16

The correct order of the BPI phases is ___________.
A) analyze, control, define, measure, improve
B) analyze, define, control, improve, and measure
C) define, analyze, measure, control, improve
D) define, measure, analyze, improve, and control

Accepted Answer

The correct order of the Business Process Improvement (BPI) phases is Define, Measure, Analyze, Improve, and Control, which aligns with option D. This sequence is crucial for systematically improving organizational processes.

Question 17

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.
A) BPC
B) BPM
C) BPR
D) BPS

Accepted Answer

BPM (Business Process Management) integrates disparate Business Process Improvement (BPI) initiatives to ensure consistent strategy execution by focusing on the management of a company's processes.

Question 18

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

In the analysis phase of Business Process Improvement (BPI), you identify the problems and their causes within a process. Discovering that customer orders are delayed due to insufficient staff for picking orders is an example of identifying a specific problem and its cause, which is a key activity in the analysis phase.

Question 19

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

In the improve phase of Business Process Improvement (BPI), the team works on identifying solutions to the root causes of issues identified in earlier phases, maps out new, improved processes, and selects and implements the best solution. This phase is crucial for making the actual changes that will enhance the process's efficiency and effectiveness.

Question 20

In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.
A) analysis
B) control
C) define
D) improve
E) measure

Accepted Answer

The analysis phase in Business Process Improvement (BPI) involves examining the current state of a process (the "as is" process map) and the data collected to identify problems and their root causes. This is a critical step for understanding the issues that need to be addressed to improve the process.

Quiz 2: Organizational Strategy, Competitive Advantage, and Information Systems

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

Chevron improved their business processes using _______________.

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive.

Six Sigma is a popular _________ technique.

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.

Information overload is a _________ pressure.

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology) .

Chevron identified their desired outputs and then worked backward by examining the supporting processes. They used a holistic approach that led the company to examine the interdependencies among processes used in different business units. This is a _________ approach.

Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository.

BPI is typically performed by ___________.

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.

Globalization is a _________ pressure.

In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

The correct order of the BPI phases is ___________.

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.