Question 1

Which of the following is not an appropriate guideline for managing diverse multicultural teams?
A) Choose members of a multicultural team based solely on their ethnicity or cultural background
B) Minimize or overlook cultural differences
C) Give members frequent feedback
D) Give members infrequent feedback

Accepted Answer

Choosing members of a multicultural team based solely on their ethnicity or cultural background is not an appropriate guideline for managing diverse multicultural teams because it can lead to tokenism and a lack of diversity of thought and experience.

Question 2

Regardless of whether they are working in their home country or are posted abroad, one of the biggest mistakes that managers can make is to automatically assume that everyone in a team will eventually behave similarly and share the same attitudes.

Accepted Answer

Assuming that everyone in a team will behave similarly and share the same attitudes overlooks cultural, individual, and situational differences that can significantly impact team dynamics and effectiveness.

Question 3

Although communication is more difficult in multicultural teams, in the long run these teams are likely to display which of the following characteristics?
A) Make better decisions and develop better ideas
B) Relate more easily to home-country clients and customers
C) Greater adherence to rules and regulations
D) Increased difficulty with language issues

Accepted Answer

Multicultural teams bring diverse perspectives and approaches to problem-solving, which can lead to more innovative solutions and better decision-making over time.

Question 4

Which of the following countries is correctly matched with the type of account most likely to be used with conflicts based on concern with face?
A) United States: Justifications
B) Sweden: Ideological
C) Thailand: Refusals/denials
D) Mexico: Refusals/denials

Accepted Answer

The answer of Which of the following countries is correctly...

Question 5

Which of the following three approaches to managing cultural diversity is correctly matched with how frequently the approach is used?
A) Parochial: very frequently
B) Parochial: comparatively rare
C) Ethnocentric: very frequently
D) Ethnocentric: comparatively rare

Accepted Answer

The answer of Which of the following three approaches to...

Question 6

An account is an explanation a manger can use to smooth over a perceived slight or to mitigate problems resulting from diverse perspectives; it is an important way to cope with conflicts resulting from cultural diversity. Which of the following types of accounts are accurately defined?
A) Mitigating accounts: aimed at negotiating a compromise to lower tensions caused by an initial action
B) Justification account: involves denying admission that an offensive action occurred
C) Concession accounts: basically the same as justification accounts
D) Ideological account: involves owning up to actions taken and admitting it was not legitimate to do so given the circumstances

Accepted Answer

Mitigating accounts are aimed at negotiating a compromise to lower tensions caused by an initial action, which is accurately defined in choice A.

Question 7

How does having national diversity on top management teams impact strategic choices when entering foreign markets?
A) Greater preference for more collaborative and complex forms of entry with shared ownership
B) Makes it more difficulty to grasp and manage complexities associated with entry choices involved with shared ownership
C) National diversity on top management teams has no impact on strategic choices
D) Greater preference for more individualistic and simple forms of entry with shared ownership

Accepted Answer

National diversity on top management teams often leads to a greater preference for more collaborative and complex forms of entry with shared ownership. This is because diverse teams bring a variety of perspectives and a broader understanding of different markets, which can facilitate navigating the complexities of foreign market entry through partnerships or joint ventures.

Question 8

Because of the FCPA, managers at many American firms have developed clear guidelines about illegal payments and have communicated them to employees. Which of the following is an example of how American firms have responded?
A) Caterpillar gives vague advice about what payments are permitted and which are not
B) IBM allows managers to make the facilitating payments permitted under the FCPA
C) Most companies have developed guidelines that are vague and tend to advise managers about what they should not do rather than what they should
D) Most corporate guidelines have taken a strong ethical stance

Accepted Answer

The answer of Because of the FCPA, managers at many...

Question 9

Managers working with women or other potential expatriates who might encounter diversity-related issues should not do which of the following?
A) Take advantage of stereotypical assumptions when choosing expatriates
B) Make sure potential expatriates have already received appropriate training
C) Leverage expatriates as role models
D) Complete company support with adequate predeparture training

Accepted Answer

The answer of Managers working with women or other potential...

Question 10

Some of the thorniest diversity challenges that international managers face involve teams of employees from a variety of cultures and countries.

Accepted Answer

International managers often face complex diversity challenges due to cultural differences, communication styles, and varying workplace norms among team members from different countries, making it essential to navigate these differences effectively to ensure team cohesion and productivity.

Question 11

Which of the following would not be considered a potential benefit of diversity for multinationals?
A) Better understanding of local staff and customers
B) Greater openness to new ideas
C) Better understanding of home country culture
D) Expanded perspectives and interpretations

Accepted Answer

Diversity in a multinational context primarily enhances understanding of diverse cultures and markets rather than focusing on a better understanding of the home country culture, which is typically already well-understood within the organization.

Question 12

Managing complex and sensitive diversity issues in a cross-cultural context requires managers to do which of the following?
A) Assess the impact of homogeneity in national, cultural, and ethnic backgrounds on employee morale, cohesiveness, and communication
B) Determine how to best promote minorities and their careers in the workforce
C) Build a corporate culture where various types of diversity are ignored
D) Establish bias-free human resource management systems

Accepted Answer

The answer of Managing complex and sensitive diversity issues in...

Question 13

The Foreign Corrupt Practices Act (FCPA) was passed in 1977 in response to scandals regarding payoffs or bribes to foreign companies. Which of the following are important provisions of the FCPA?
A) Foreign companies whose stock is traded on U.S. exchanges are not subject to the FCPA
B) Penalties for violators can include hefty fines and imprisonment
C) It does not distinguish between bribes to gain business and facilitating payments designed to "grease the wheels" of business
D) Penalties for violators can include having to close their business

Accepted Answer

The FCPA includes provisions for penalties for violators, which can include hefty fines and imprisonment. This is aimed at deterring corrupt practices in international business transactions.

Question 14

Bribery has a long history in international business and is relatively common in much of the world. Which of the following terms is equivalent to what would be considered bribery in the United States?
A) Bustarella, meaning "little envelope" in Italian
B) Baksheesh, referring to a questionable payoff in Mexico
C) La mordida, meaning "the bite" in France
D) Pot au vin, or "jug of wine" in Germany

Accepted Answer

"Bustarella" in Italian refers to a small bribe, similar to what would be considered bribery in the United States.

Question 15

What do critics contend is a problem inherent in the notion of corporate social responsibility (CSR)?
A) CSR supports the fundamental profit-making role of business
B) CSR detracts from the fundamental profit-making role of business
C) CSR encourages substantive efforts to keep watchdog groups happy
D) CSR provides an opportunity for CEOs to excel

Accepted Answer

Critics argue that CSR detracts from the fundamental profit-making role of business, suggesting that efforts to address social or environmental concerns can divert resources and focus away from generating profit, which they see as the primary purpose of a business.

Question 16

Which of the following statements accurately describes some of the differences between China and the United States regarding work-family conflicts?
A) Americans put self-interest (family time) below collective interest (work)
B) Chinese tend to see careers as a way to bring prosperity and honor to their families and are not willing to work long hours
C) Family demands appear to cause more work conflicts in the United States than in China
D) Americans tend to view their careers in terms of a sacrifice made for the family not personal ambition

Accepted Answer

Family demands in the United States often lead to more work conflicts compared to China, where there is a stronger cultural emphasis on collective responsibility and work commitment.

Question 17

Which of the following is not a common difficulty associated with diverse teams?
A) Problems setting up an effective structure
B) Problems with communication within the team
C) Problems relating to foreign clients and customers
D) More difficulty building unit cohesion

Accepted Answer

Problems relating to foreign clients and customers are not typically considered an internal difficulty of diverse teams. Instead, diverse teams often have an advantage in relating to a broader range of clients and customers due to their varied backgrounds and perspectives. The other options (A, B, and D) are common challenges faced by diverse teams in terms of internal dynamics and cohesion.

Question 18

Which of the following would not be considered a "grease" payment under FCPA?
A) Giving "gifts" to overcome bureaucratic red tape
B) Making small payments to facilitate the issuing of paperwork needed to conduct business
C) Bribes to land new business
D) Making modest payments to supplement poorly paid officials' low salaries in exchange for services performed

Accepted Answer

Grease payments under the Foreign Corrupt Practices Act (FCPA) are typically small payments made to facilitate or expedite routine governmental actions. Choice C, "Bribes to land new business," does not fit this description as it involves obtaining or retaining business, which is not considered a routine governmental action and is explicitly illegal under the FCPA.

Question 19

International managers must juggle many conflict-provoking issues. Which of the following is not likely to be a conflict-provoking issue?
A) Dealing with foreign labor unions
B) Negotiating with home-country vendors
C) Convincing employees with conflicting cultural perspectives to work together
D) Negotiating with foreign vendors

Accepted Answer

Negotiating with home-country vendors is less likely to provoke conflicts related to international management, as it involves domestic operations and is not directly related to the complexities and challenges of managing across different cultures and international borders.

Question 20

A company can provide ongoing support to women expatriates overseas in several ways. Which of the following is not recommended?
A) Include accompanying spouses and family members in training
B) Conclude training prior to a foreign posting
C) Introduce new diverse expatriates in positive terms to local employees and officials
D) Provide mentors and a support network of other expatriates

Accepted Answer

Concluding training prior to a foreign posting is not recommended because ongoing support and training are crucial for adapting to and understanding the new environment, culture, and work practices. Continuous learning opportunities can help expatriates, including women, to adjust more effectively and perform better in their roles overseas.

Quiz 7: Managing Diversity, Conflict, and Ethical Dilemmas in an International Context

Which of the following is not an appropriate guideline for managing diverse multicultural teams?

Regardless of whether they are working in their home country or are posted abroad, one of the biggest mistakes that managers can make is to automatically assume that everyone in a team will eventually behave similarly and share the same attitudes.

Although communication is more difficult in multicultural teams, in the long run these teams are likely to display which of the following characteristics?

Which of the following countries is correctly matched with the type of account most likely to be used with conflicts based on concern with face?

Which of the following three approaches to managing cultural diversity is correctly matched with how frequently the approach is used?

An account is an explanation a manger can use to smooth over a perceived slight or to mitigate problems resulting from diverse perspectives; it is an important way to cope with conflicts resulting from cultural diversity. Which of the following types of accounts are accurately defined?

How does having national diversity on top management teams impact strategic choices when entering foreign markets?

Because of the FCPA, managers at many American firms have developed clear guidelines about illegal payments and have communicated them to employees. Which of the following is an example of how American firms have responded?

Managers working with women or other potential expatriates who might encounter diversity-related issues should not do which of the following?

Some of the thorniest diversity challenges that international managers face involve teams of employees from a variety of cultures and countries.

Which of the following would not be considered a potential benefit of diversity for multinationals?

Managing complex and sensitive diversity issues in a cross-cultural context requires managers to do which of the following?

The Foreign Corrupt Practices Act (FCPA) was passed in 1977 in response to scandals regarding payoffs or bribes to foreign companies. Which of the following are important provisions of the FCPA?

Bribery has a long history in international business and is relatively common in much of the world. Which of the following terms is equivalent to what would be considered bribery in the United States?

What do critics contend is a problem inherent in the notion of corporate social responsibility (CSR) ?

Which of the following statements accurately describes some of the differences between China and the United States regarding work-family conflicts?

Which of the following is not a common difficulty associated with diverse teams?

Which of the following would not be considered a "grease" payment under FCPA?

International managers must juggle many conflict-provoking issues. Which of the following is not likely to be a conflict-provoking issue?

A company can provide ongoing support to women expatriates overseas in several ways. Which of the following is not recommended?