Simtec believes in supplying the highest quality in engineering equipment and controls. To make sure that its products fit the needs of its consumers, it goes into the field to examine consumer needs and to see exactly how consumers use equipment to solve problems. With respect to TQM, Simtec is following a practice called going to the:
A) mat.
B) gemba.
C) root of the problem.
D) experts.

Question

Quizplus · Accepted Answer

Going to the gemba is a practice in Total Quality Management (TQM) that involves going to the place where work is done or where the product is used to observe firsthand how processes are performed and how products are utilized. This helps in understanding the actual needs and issues faced by users, leading to better solutions and improvements.

Simtec Believes in Supplying the Highest Quality in Engineering Equipment