When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response.
A) private
B) third-party
C) voice
D) complaint

Question

Quizplus · Accepted Answer

A third-party response involves seeking resolution through an external entity, such as legal action or the Better Business Bureau, rather than directly with the company.

When Consumers Are Unhappy with a Product, They May File