Focusing the entire system on meeting customer needs and expectations is a major purpose of:
A) bureaucracy.
B) mechanistic organisation design.
C) corporate social responsibility.
D) process re-engineering.
E) cultural management.

Question

Quizplus · Accepted Answer

Process re-engineering focuses on redesigning business processes to improve efficiency, effectiveness, and quality, with a strong emphasis on meeting customer needs and expectations.

Focusing the Entire System on Meeting Customer Needs and Expectations