According to Michael Hammer, which of the following is NOT a key characteristic of a work process?
A) Customers are the ones who really count.
B) Everyone is rewarded equally.
C) Everyone must share a common goal.
D) The focus is on accomplishments, not activities.
E) Tasks are viewed as a group rather than in isolation.

Question

Quizplus · Accepted Answer

Michael Hammer, a key proponent of business process reengineering, emphasized the importance of customer focus, shared goals, outcome orientation, and integrated tasks in work processes. He did not advocate for equal rewards for everyone, as rewards are typically based on contribution and performance.

According to Michael Hammer, Which of the Following Is NOT