Question 1

A work process is a related group of __________ that together create value for a customer.
A) activities
B) actions
C) events
D) duties
E) tasks

Accepted Answer

The answer of A work process is a related group...

Question 2

Why is value and supply chain management important in operations management?

Accepted Answer

The answer of Why is value and supply chain management...

Question 3

Discuss sustainable supply chain management and green supply chain management.

Accepted Answer

The answer of Discuss sustainable supply chain management and green...

Question 4

Briefly describe how inventory can be managed in a supply chain.

Accepted Answer

The answer of Briefly describe how inventory can be managed...

Question 5

Eliminating duplication of work and systems bottlenecks is a prime objective of:
A) process-driven organisations.
B) bureaucracy.
C) corporate social responsibility.
D) mechanistic organisation design.
E) cultural management.

Accepted Answer

Process-driven organizations focus on streamlining operations to improve efficiency, which includes eliminating duplication of work and systems bottlenecks.

Question 6

Why would an organisation want to engage in process re-engineering? How can business processes be reengineered?

Accepted Answer

The answer of Why would an organisation want to engage...

Question 7

According to Michael Hammer, which of the following is NOT a key characteristic of a work process?
A) Customers are the ones who really count.
B) Everyone is rewarded equally.
C) Everyone must share a common goal.
D) The focus is on accomplishments, not activities.
E) Tasks are viewed as a group rather than in isolation.

Accepted Answer

Michael Hammer, a key proponent of business process reengineering, emphasized the importance of customer focus, shared goals, outcome orientation, and integrated tasks in work processes. He did not advocate for equal rewards for everyone, as rewards are typically based on contribution and performance.

Question 8

What physical factors in the workplace can affect employee productivity and wellbeing?
A) The visibility of materials and tools
B) Temperature and humidity levels
C) Visible, relevant information about materials and tools
D) The design of workplace equipment and furniture
E) All of the options listed

Accepted Answer

All the options listed (A, B, C, D) are physical factors in the workplace that can significantly affect employee productivity and wellbeing. Proper visibility of materials and tools, appropriate temperature and humidity levels, access to relevant information, and ergonomically designed equipment and furniture all contribute to a more efficient, comfortable, and healthier work environment.

Question 9

The basic philosophy of __________ is that organisation members should never be satisfied with current performance.
A) human resources management
B) supply chain analysis
C) continuous improvement
D) performance appraisal
E) performance management

Accepted Answer

The basic philosophy of continuous improvement (also known as Kaizen) is that organization members should always be seeking ways to improve operations and never be satisfied with current performance levels. This approach is focused on incremental improvements over time, rather than major changes implemented all at once.

Question 10

Define work process according to Michael Hammer and explain what value process re-engineering adds not only to the organisation, but to the customer.

Accepted Answer

The answer of Define work process according to Michael Hammer...

Question 11

The __________ of workplace equipment and furniture can affect productivity in the workplace.
A) structural quality
B) design
C) purchasing approach
D) position
E) manufacturing approach

Accepted Answer

The design of workplace equipment and furniture can affect productivity in the workplace. The design of the equipment and furniture can affect how comfortable and efficient employees are when using them.

Question 12

Which of the following affects productivity in the workplace?
A) Materials
B) Temperature
C) Humidity
D) All of the options listed
E) None of the options listed

Accepted Answer

Materials, temperature, and humidity all significantly affect productivity in the workplace. Proper materials can enhance efficiency, while optimal temperature and humidity levels can improve comfort and focus.

Question 13

According to Michael Hammer, __________ is the systematic and complete analysis of work processes and the design of new and better ones.
A) systems process analysis and design
B) process restructuring
C) process re-engineering
D) process resurfacing
E) process redesigning

Accepted Answer

Michael Hammer is best known for his work on business process re-engineering (BPR), which is a management strategy focusing on the analysis and design of workflows and processes within an organization.

Question 14

Always looking for new ways to improve on current performance is known as:
A) continuous casting.
B) process value analysis.
C) continuous improvement.
D) improvement by leaps and bounds.
E) statistical process control.

Accepted Answer

Continuous improvement refers to the ongoing effort to enhance products, services, or processes by making small, incremental improvements over time, rather than through significant breakthroughs.

Quiz 20: Operations and Services Management

A work process is a related group of __________ that together create value for a customer.

Why is value and supply chain management important in operations management?

Discuss sustainable supply chain management and green supply chain management.

Briefly describe how inventory can be managed in a supply chain.

Eliminating duplication of work and systems bottlenecks is a prime objective of:

Why would an organisation want to engage in process re-engineering? How can business processes be reengineered?

According to Michael Hammer, which of the following is NOT a key characteristic of a work process?

What physical factors in the workplace can affect employee productivity and wellbeing?

The basic philosophy of __________ is that organisation members should never be satisfied with current performance.

Define work process according to Michael Hammer and explain what value process re-engineering adds not only to the organisation, but to the customer.

The __________ of workplace equipment and furniture can affect productivity in the workplace.

Which of the following affects productivity in the workplace?

According to Michael Hammer, __________ is the systematic and complete analysis of work processes and the design of new and better ones.

Always looking for new ways to improve on current performance is known as: