Question 1

__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.
A) Competitive advantage
B) Strategic advantage
C) Market advantage
D) Management advantage
E) Core advantage

Accepted Answer

Competitive advantage is crucial in a global economy as it emphasizes the importance of staying ahead of competitors, both domestically and internationally, by not relying solely on past achievements.

Question 2

The internal culture of an organisation has the potential to:
A) shape attitudes and reinforce common beliefs.
B) direct behaviour.
C) establish performance expectations and the motivation to fulfil them.
D) All of the options listed
E) None of the options listed

Accepted Answer

The internal culture of an organization indeed shapes attitudes, directs behavior, and establishes performance expectations, making all the options listed correct.

Question 3

Natural environment conditions in the general environment include:
A) social values regarding human rights and the natural environment, trends in education and demographic patterns.
B) general state of nature and conditions of the natural environment.
C) development and availability of technology in the environment, including scientific advancements.
D) philosophy and objectives of political parties, as well as laws and governmental regulations.
E) inflation, income levels, gross domestic product and unemployment.

Accepted Answer

B is correct because it directly refers to the natural environment, including the general state of nature and conditions such as climate, geography, and ecology, which are all aspects of the natural environment conditions in the general environment.

Question 4

__________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.
A) Suppliers
B) Employees
C) Competitors
D) Regulators
E) Customers

Accepted Answer

Suppliers are the entities that provide the necessary resources such as human, information, financial resources, and raw materials that an organization needs to operate.

Question 5

All of the following are important stakeholder elements in the task environment of most organisations EXCEPT:
A) regulators.
B) suppliers.
C) supervisors.
D) customers.
E) competitors.

Accepted Answer

Supervisors are considered part of an organization's internal environment rather than its task environment. The task environment includes external entities like regulators, suppliers, customers, and competitors that an organization interacts with directly.

Question 6

The greater the level of environmental uncertainty, the:
A) greater the need for flexibility and adaptability in organisational designs and work practices.
B) more attention that management must direct toward the external environment.
C) greater the level of environmental complexity and the rate of change in the environment.
D) All of the options listed
E) None of the options listed

Accepted Answer

All the options listed correctly describe the implications of greater environmental uncertainty on organizations. It necessitates more flexibility and adaptability, increased attention to the external environment, and acknowledges the increased complexity and rate of change in the environment.

Question 7

__________ are specific consumer or client groups, individuals and organisations that purchase the organisation's goods and/or use its services.
A) Employees
B) Competitors
C) Customers
D) Regulators
E) Suppliers

Accepted Answer

Customers are the specific groups, individuals, or organizations that buy or use the services of an organization, distinguishing them from employees, competitors, regulators, and suppliers who have different roles in relation to the organization.

Question 8

All of the following are true statements regarding environmental uncertainty EXCEPT:
A) most organisations encounter relatively little uncertainty in their environments.
B) there is a lack of complete information concerning what developments will occur in the external environment.
C) environmental uncertainty makes it difficult to understand potential implications for the organisation.
D) complexity refers to the number of different factors that exist in the environment.
E) the rate of change in factors in the environment is one component of environmental uncertainty.

Accepted Answer

Most organizations today face significant uncertainty in their environments due to rapid technological changes, global competition, and changing consumer preferences, among other factors. This contradicts the statement that most organizations encounter relatively little uncertainty.

Question 9

Technological conditions in the general environment include:
A) nature and conditions of the physical environment.
B) philosophy and objectives of political parties, as well as laws and governmental regulations.
C) inflation, income levels, gross domestic product and unemployment.
D) social values regarding human rights and the natural environment, trends in education and demographic patterns.
E) development and availability of technology in the environment, including scientific advancements.

Accepted Answer

Technological conditions in the general environment refer to the development and availability of technology, including scientific advancements, which directly impact how businesses operate and compete.

Question 10

An organisation can create a __________ by utilising a __________ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.
A) core advantage; competitive competency
B) core competency; competitive advantage
C) competitive advantage; core competency
D) general environment; specific environment
E) competitive advantage; specific environment

Accepted Answer

A competitive advantage is created by utilizing a core competency that differentiates an organization from its competitors, providing it an edge in the market.

Question 11

Which of the following would NOT be a condition in the general environment?
A) Technological conditions
B) Economic conditions
C) Sociocultural conditions
D) Political-legal conditions
E) Extent and nature of competition

Accepted Answer

The extent and nature of competition is considered a part of the task or industry environment, not the general environment. The general environment includes broader societal forces that affect all organizations (such as technological, economic, sociocultural, and political-legal conditions), whereas the task or industry environment includes forces such as competition that directly affect an organization's ability to achieve its goals.

Question 12

The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.
A) task environment
B) general environment
C) specific environment
D) management environment
E) organisational environment

Accepted Answer

The general environment consists of the broader conditions and trends in society that influence an organization's external environment, affecting its overall context for decision-making. This includes economic, technological, socio-cultural, political/legal, and natural environment conditions.

Question 13

__________ are specific government agencies and representatives, at the local, state and national levels that enforce laws and regulations affecting the organisation's operations.
A) Employees
B) Competitors
C) Customers
D) Suppliers
E) Regulators

Accepted Answer

Regulators are specific government agencies and representatives at various levels (local, state, national) that enforce laws and regulations affecting an organization's operations. They ensure that companies comply with the legal standards and regulations relevant to their industry.

Question 14

The key result of achieving a competitive advantage is:
A) an ability to establish a monopolistic market position.
B) an ability to sidestep government regulations.
C) an ability to dictate consumer needs and preferences.
D) an ability to drive the competition out of business and to make extraordinarily high profits.
E) an ability to consistently do something of high value that one's competitors cannot replicate or do as well.

Accepted Answer

Achieving a competitive advantage allows a company to perform in a manner that is difficult for competitors to replicate, thereby offering products or services that are of high value to customers. This does not necessarily mean driving competitors out of business or establishing a monopoly, but rather excelling in a way that sets the company apart.

Question 15

Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?
A) Employees
B) Customers
C) Suppliers
D) Competitors
E) Regulators

Accepted Answer

The answer of Which of the following would NOT be...

Question 16

__________ means that there is a lack of complete information regarding what developments will occur in the external environment.
A) Environmental uncertainty
B) Environmental change
C) Environmental information
D) Environmental complexity
E) Environmental dynamism

Accepted Answer

Environmental uncertainty refers to the situation where there is incomplete information about the external environment, making it difficult to predict future developments.

Question 17

An organisation can achieve a competitive advantage through which of the following ways?
A) Pricing and customer service
B) Cost efficiency and quality
C) Customer service and quality
D) All of the options listed
E) None of the options listed

Accepted Answer

All of the options listed (A, B, C) are ways an organization can achieve a competitive advantage. Pricing, customer service, cost efficiency, and quality are all critical factors that can distinguish a company from its competitors.

Question 18

Political-legal conditions in the general environment include:
A) social values regarding human rights and the natural environment, trends in education and demographic patterns.
B) philosophy and objectives of political parties, as well as laws and governmental regulations.
C) development and availability of technology in the environment, including scientific advancements.
D) nature and conditions of the physical environment.
E) inflation, income levels, gross domestic product and unemployment.

Accepted Answer

Political-legal conditions specifically refer to the philosophy and objectives of political parties, laws, and governmental regulations that can affect how businesses operate. This includes legislation, regulatory requirements, and the political stability of a country, all of which can significantly impact business strategies and operations.

Question 19

Persons, groups and institutions that are affected in some way by the organisation's performance are referred to as:
A) target populations.
B) agencies.
C) stakeholders.
D) All of the options listed
E) None of the options listed

Accepted Answer

Stakeholders are individuals, groups, or institutions that are affected by or can affect an organization's performance. This includes a wide range of entities such as employees, customers, suppliers, and investors, among others.

Question 20

General environment conditions exclude which one of the following categories?
A) Natural environment conditions
B) Technological conditions
C) Human relations conditions
D) Economic conditions
E) Legal-political conditions

Accepted Answer

Human relations conditions are more closely associated with the internal environment of an organization, focusing on the interactions among employees, management styles, and corporate culture, rather than the general or external environment which includes natural, technological, economic, and legal-political conditions.

Quiz 3: Environment and Diversity

__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.

The internal culture of an organisation has the potential to:

Natural environment conditions in the general environment include:

__________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.

All of the following are important stakeholder elements in the task environment of most organisations EXCEPT:

The greater the level of environmental uncertainty, the:

__________ are specific consumer or client groups, individuals and organisations that purchase the organisation's goods and/or use its services.

All of the following are true statements regarding environmental uncertainty EXCEPT:

Technological conditions in the general environment include:

An organisation can create a by utilising a that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.

Which of the following would NOT be a condition in the general environment?

The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.

__________ are specific government agencies and representatives, at the local, state and national levels that enforce laws and regulations affecting the organisation's operations.

The key result of achieving a competitive advantage is:

Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?

__________ means that there is a lack of complete information regarding what developments will occur in the external environment.

An organisation can achieve a competitive advantage through which of the following ways?

Political-legal conditions in the general environment include:

Persons, groups and institutions that are affected in some way by the organisation's performance are referred to as:

General environment conditions exclude which one of the following categories?