Question 1

Which of the following is NOT a subculture that can be found in an organisation?
A) Generational subcultures
B) Educational subcultures
C) Ethnic subcultures
D) Racial subcultures
E) Gender subcultures

Accepted Answer

Educational subcultures are not typically recognized as a distinct subculture within organizations. Subcultures in organizations are usually formed around more inherent or socially significant aspects such as generation, ethnicity, race, and gender, which can influence identity and group dynamics more profoundly.

Question 2

__________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.
A) Mass customisation
B) Lean production
C) Flexible manufacturing
D) Agile manufacturing
E) Customised design

Accepted Answer

Lean production is specifically designed to use new technologies and methods to streamline operations, reduce waste, and enable work to be done more efficiently with fewer workers and smaller inventories.

Question 3

Which of the following characteristics does NOT accurately describe the process of total quality management?
A) Applying quality principles to all aspects of operations
B) Committing the organisation to the use of self-managing work teams
C) Committing the organisation to continuous quality improvement
D) Making quality principles a part of the organisation's strategic objectives
E) Striving to meet customers' needs by doing things right the first time

Accepted Answer

Total Quality Management (TQM) emphasizes continuous improvement, customer focus, and quality integrated into all aspects of the organization. The commitment to using self-managing work teams is not a defining characteristic of TQM, as TQM focuses more broadly on quality principles and practices rather than specific organizational structures or team management approaches.

Question 4

Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with:
A) Crosby's 'four absolutes' of management.
B) developing a 'good' product design.
C) continuous improvement.
D) Deming's '14 Points to Quality'.
E) ISO 9000 certification.

Accepted Answer

The answer of Mike's work focuses on making a difference...

Question 5

To receive ISO 9000 certification, companies must __________ and __________.
A) apply for membership in the International Society for Operations (ISO); receive approval from the ISO membership committee
B) undergo extensive managerial training; be approved by the Management Development Institute
C) receive governmental approval to apply for the certification exam; have at least 90% of the employees pass the certification exam
D) increase sales for three years in a row; decrease customer complaints in each year
E) refine and upgrade quality in all operations; undergo a rigorous assessment by outside auditors

Accepted Answer

ISO 9000 certification focuses on quality management systems and processes. Companies must refine and upgrade their operations for quality and undergo an assessment by external auditors to ensure compliance with ISO standards.

Question 6

Providing individualised products quickly and with the production efficiencies once only associated with the mass production of uniform products can be accomplished by using techniques such as __________ and __________.
A) lean production; individualised marketing
B) flexible manufacturing; supply chain customisation
C) agile manufacturing; mass customisation
D) quick process design; mass distribution management
E) None of the options listed are correct.

Accepted Answer

Agile manufacturing and mass customisation are techniques that allow for the production of individualised products quickly and efficiently, combining the benefits of mass production with the ability to customize products to individual customer specifications.

Question 7

According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?
A) The cause of a quality problem may be a problem with the production and operations systems itself.
B) The cause of a quality problem may be an employee.
C) The cause of a quality problem may be a machine.
D) All of the options listed are potential causes of quality problems.
E) None of the options listed are potential causes of quality problems.

Accepted Answer

W. Edwards Deming, a pioneer in the field of quality management, emphasized that quality problems could arise from various sources within the system, including issues with the production and operations systems, employees, and machines. He advocated for a systemic approach to quality improvement, recognizing that most problems are due to the system itself rather than individual components or employees.

Question 8

The __________ is a hidden barrier that limits the advancement of minorities in some organisations.
A) glass ceiling
B) diversity restraint
C) supply chain
D) minority promotion policy
E) affirmative action procedure

Accepted Answer

The "glass ceiling" is a metaphor used to represent an invisible barrier that prevents minorities and women from being promoted to upper echelons of management and leadership within organizations.

Question 9

In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.
A) artists
B) musicians
C) minority workers
D) All of the options listed
E) None of the options listed

Accepted Answer

Minority workers often seek respect for their talents and a supportive work environment to achieve their full potential, which is a key aspect of addressing diversity issues in organizations.

Question 10

__________ refers to pluralism and the respect for diversity in the workplace.
A) Cultural diversity
B) Cultural management
C) An ethical culture
D) Multiculturalism
E) A strong culture

Accepted Answer

Multiculturalism refers to the presence and co-existence of diverse cultural groups in a society or workplace, emphasizing respect and appreciation for cultural differences.

Question 11

A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called:
A) design for disassembly.
B) design for engineering.
C) product engineering.
D) benchmarking.
E) continuous improvement.

Accepted Answer

Design for disassembly (DfD) is a design approach focused on facilitating the disassembly of products to recover components and materials at the end of the product's life, promoting recycling and reducing waste.

Question 12

The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT:
A) misunderstanding.
B) pay discrimination.
C) lack of sensitivity.
D) sexual harassment.
E) clear advancement paths.

Accepted Answer

Clear advancement paths are not a challenge but rather a positive aspect that facilitates career progression for minority subcultures in organizations. Misunderstanding, pay discrimination, lack of sensitivity, and sexual harassment are challenges that can be faced.

Question 13

Which of the following statements about a diverse workforce is NOT true?
A) A diverse workforce makes good business sense in all contexts of organisational action.
B) A diverse workforce helps an organisation to better understand and serve the needs of the global marketplace.
C) A diverse workforce presents little management challenge in addressing various human resources issues.
D) A diverse workforce is best aligned with the needs and expectations of a diverse customer base.
E) A diverse workforce offers a rich pool of talents, ideas and viewpoints that are useful for solving the complex problems of highly competitive and often-uncertain environments.

Accepted Answer

A diverse workforce indeed presents significant management challenges in addressing various human resources issues, such as ensuring fair treatment, managing different cultural perspectives, and preventing discrimination. This contradicts the notion that it presents little challenge.

Question 14

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?
A) It promotes inclusive cultures that allow all the organisation's human resources to be utilised to their fullest potential.
B) It promotes a culture that highly values the talents, ideas and creative potential of the majority members.
C) It enables all organisational members to feel good about their membership and performance contributions.
D) It enables managers and people working at all levels of responsibility to benefit from a strong culture based on participation, involvement and empowerment.
E) It respects diversity by being fully responsive to personal needs and non-work pressures faced by diverse members.

Accepted Answer

Effective diversity leadership promotes an inclusive culture that values the talents, ideas, and creative potential of all members, not just those of the majority.

Question 15

One of the following statements does NOT correctly describe the challenges faced by minorities. Which is the incorrect statement?
A) Minority members face special economic and work challenges, and these challenges are not always highly visible.
B) Differences are often distributed unequally across organisational levels or among work functions.
C) In Australia and New Zealand, disabled workers have benefited as much as other groups have from the economic growth of the 1990s.
D) Even though organisations are changing, most senior executives in large organisations are older, white and male.
E) More workforce diversity is likely to exist at lower and middle levels of most organisations than at the top.

Accepted Answer

C) is incorrect because disabled workers in Australia and New Zealand, like in many other parts of the world, have not benefited equally from economic growth compared to other groups. Economic growth does not automatically translate to improved conditions for all minority groups, and disabled individuals often continue to face significant barriers in employment and economic participation.

Question 16

__________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.
A) Human resource training
B) Managing diversity
C) Affirmative action
D) Valuing diversity
E) Personality education

Accepted Answer

Valuing diversity is the leadership approach that focuses on committing the organization to education and training programs aimed at helping individuals understand and respect each other's differences. This approach emphasizes the importance of recognizing and appreciating the unique contributions of diverse members within an organization.

Question 17

A diversity-mature individual is someone who can positively and honestly answer which of the following questions?
A) Are you willing to challenge the way things are?
B) Are you willing to learn continuously?
C) Are you able to cope with complexity and tensions in addressing diversity?
D) All of the options listed
E) None of the options listed

Accepted Answer

A diversity-mature individual is characterized by a willingness to challenge existing norms (A), an openness to continuous learning (B), and the ability to navigate the complexities and tensions that arise in addressing diversity issues (C). Therefore, all the options listed contribute to defining a diversity-mature individual.

Question 18

Which of the following statements does NOT accurately describe an attribute or characteristic of diversity?
A) Doing the right things in organisational leadership can enable the company to gain competitive advantage through diversity.
B) Diversity is a potential source of competitive advantage.
C) Race and gender are the only diversity dimensions that are relevant to the workplace.
D) Diversity includes everyone, including white males.
E) The way people are treated at work reflects the organisation's culture.

Accepted Answer

Diversity encompasses a wide range of dimensions beyond just race and gender, including age, ethnicity, physical abilities, sexual orientation, educational background, and more.

Question 19

Denise is applying for a position with a medium-sized, but rapidly growing insurance company. She notices that there are several senior citizens and female managers of different racial backgrounds. They all seem to be very supportive of the other workers. Denise surmises that this company must be:
A) a dysfunctional place to work.
B) a good organisation for women.
C) a minority-owned organisation.
D) an ethically sound organisation.
E) a multicultural organisation.

Accepted Answer

The presence of senior citizens and female managers of different racial backgrounds suggests that the company values diversity and inclusivity, indicating it is a multicultural organisation.

Question 20

__________ display characteristics such as structural integration, informal network integration, and minimum intergroup conflict.
A) Multicultural organisations
B) Structurally designed organisations
C) Conflict resolution companies
D) Pluralistic organisations
E) Technologically advanced organisations

Accepted Answer

Multicultural organisations display characteristics such as structural integration, informal network integration, and minimum intergroup conflict, as they are designed to embrace diversity and promote inclusivity.

Quiz 3: Environment and Diversity

Which of the following is NOT a subculture that can be found in an organisation?

__________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.

Which of the following characteristics does NOT accurately describe the process of total quality management?

Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with:

To receive ISO 9000 certification, companies must and .

Providing individualised products quickly and with the production efficiencies once only associated with the mass production of uniform products can be accomplished by using techniques such as and .

According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?

The __________ is a hidden barrier that limits the advancement of minorities in some organisations.

In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.

__________ refers to pluralism and the respect for diversity in the workplace.

A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called:

The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT:

Which of the following statements about a diverse workforce is NOT true?

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?

One of the following statements does NOT correctly describe the challenges faced by minorities. Which is the incorrect statement?

__________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.

A diversity-mature individual is someone who can positively and honestly answer which of the following questions?

Which of the following statements does NOT accurately describe an attribute or characteristic of diversity?

Denise is applying for a position with a medium-sized, but rapidly growing insurance company. She notices that there are several senior citizens and female managers of different racial backgrounds. They all seem to be very supportive of the other workers. Denise surmises that this company must be:

__________ display characteristics such as structural integration, informal network integration, and minimum intergroup conflict.