Which statement is incorrect?
A) One factor that can influence how a patient feels about the dental office is how he is treated on the phone.
B) A patient's home situation may be a factor in his current acceptance of dental treatment.
C) Previous dental experiences can have an influence on the patient's acceptance of dental treatment.
D) Only patients who appear tense, suspicious, or resistant to suggested treatment have emotional needs of which the staff should be aware.
Correct Answer:
Verified
Q25: Which items need to be included when
Q26: Which statement refers to good communication skills?
A)Correct
Q27: What occurs when a parent tells a
Q28: Which of the following is important for
Q29: Which statement is incorrect?
A)Conflict is necessary for
Q31: Which statement is incorrect concerning marketing of
Q32: Which of the following is required to
Q33: How should a dental assistant react if,while
Q34: When completing written correspondence to insurance carriers,which
Q35: What is conflict?
A)Stress
B)Harassment
C)Differences
D)Socialization
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