Question 1

With the exception of prosthodontics,why is it generally not recommended to schedule more than two appointments in advance?

Accepted Answer

With the exception of prosthodontics,it is generally not recommended to schedule more than two appointments in advance because there is a greater chance of a patient missing an appointment if it is scheduled too far in advance.

Question 2

Files for those patients who have been recently seen (in the past 2 to 3 years),which are maintained in the areas of easiest accessibility,are called _____ files.

Accepted Answer

Active files are files for patients who have been recently seen by the dental practitioner.The active files are maintained in an area that is easily accessible.
Inactive files are for the patients who have not been seen recently,who have moved,or who may be deceased.
The records for current patients are in the active file,but this is not the correct name of this filing system.
Because patient information must be kept for an extended period of time,charts are often archived so that they are easier to follow should the chart be needed.

Question 3

What specific guidelines are used for maintaining an organized filing system?

Accepted Answer

Specific guidelines for filing include placing an outguide to mark a folder's place when it is removed from the file.
Alphabetic filing with color-coding is the simplest and most efficient system for most practices to maintain organized files.
Use approximately one file guide for every 5 to 10 folders.
Leave at least 4 inches of working space on each shelf or in each drawer.

Question 4

The _____ is the core of the business side of the dental practice.

Accepted Answer

The business office is the core of the business side of the dental practice.
The reception area is where patients are received,greeted,and made to feel welcome.
The dentist maintains a private office for his or her personal use.The dentist will have a desk,personal items,phone system,computer system,comfortable chairs,and a side table.
The treatment area is where the actual dental treatment is provided to the patient.

Question 5

What is the proper sequence of recording appointment entries?
1)Write the appointment card for the patient.
2)Make the complete entry in the appointment book or software system.
3)Double-check to ensure the information is entered correctly.

Accepted Answer

The proper sequence of recording appointment book entries is: make the complete entry in the appointment book,write the appointment card for the patient,and double-check to ensure the information is the same in both places.

Question 6

Which item is the most commonly used system for patient filing because it is the easiest and follows basic rules of indexing?

Accepted Answer

The easiest and most commonly used filing system is the alphabetic system.The alphabetic system follows the basic rules of indexing,which keeps it simple for everyone to use.
Numeric filing systems are usually used in large group practices.
Color-coding may be an added component of the alphabetical system,used to make filing and retrieval of records easier.
Chronologic filing is a special type of filing reserved for areas such as recall systems or routine maintenance.

Question 7

What is one of the most important responsibilities of the dental office business assistant?

Accepted Answer

One of the most important responsibilities of the dental office business assistant is to maintain accurate and complete records.
Calling patients to remind them of their appointments is not the responsibility of the dental office business assistant.
Making sure that all supplies are ordered is not the responsibility of the dental office business assistant.
Keeping the dentist happy is not the responsibility of the dental office business assistant.

Question 8

Which of the following is a type of preventive recall system?

Accepted Answer

The three types of preventive recall systems are the advanced,written,and telephone recall systems.

Question 9

What is the time that is reserved each day for scheduling emergency patients called?

Accepted Answer

A buffer period is a time that is reserved each day for scheduling emergency patients.The buffer unit is usually one to two units of time in the late morning or early afternoon.
Matrix can refer to the organization of the appointment book for a specific practice.The inclusion of meetings,holidays,hours of operation,and buffers is part of the appointment book matrix.
The buffer period in the appointment may be "bracketed," but it is not referred to as a bracket time.

Question 10

Which task is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?

Accepted Answer

Filing is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed.It is important to keep the filing system as simple as possible so that it is easy to work with.
Sorting records does not ensure their safety.
Storage and retrieval are two goals of an efficient filing system.
Charting is done at chairside to record a patient's current conditions and areas for treatment.

Question 11

When is appointment scheduling is most effective?

Accepted Answer

It is usually only one person's responsibility to schedule appointments in the dental practice.
Having everyone in the office know how to schedule can cause problems among the staff members and can ultimately have a negative effect on patient load and productivity.
Having all appointments scheduled at least 2 weeks in advance can cause problems among the staff members and can ultimately have a negative effect on patient load and productivity.
Always seeing emergency patients over the noon hour can cause problems among the staff members and ultimately have a negative effect on patient load and productivity.

Question 12

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 40 minutes to complete,the dentist should request that this patient be given a ___-unit appointment.

Accepted Answer

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take about 40 minutes to complete,the dentist should request that this patient be given a three-unit appointment.

Question 13

When is the best time to see young children in the dental office?

Accepted Answer

Young children usually do best when seen in the morning.
After a nap is not the best time to schedule a child's appointment.
Right after lunch is not the best time to schedule a child's appointment.
Late in the day is not the best time to schedule a child's appointment.

Question 14

What is the purpose of a call list in the dental office?

Accepted Answer

It is important to keep the schedule full and to keep productivity up.A call list is used to schedule patients on short notice and to fill cancellations in the schedule.
Emergency patients should be seen as quickly as possible and not put on a list for a possible appointment later.
An individual directory is used for frequently called numbers,and emergency numbers should be posted by the telephone.
If the dental office confirms appointments,the patient telephone numbers will be in the appointment book,not on a call list.

Question 15

Who is a patient of record?

Accepted Answer

A patient who has been seen previously in the practice is known as a patient of record.
Although a patient of record may have a criminal record,this is not the meaning of the term patient of record.A patient of record may be on a waiting list for a specific time or day for an appointment,but this is not the meaning of the term patient of record.

Question 16

What is the component of a computer that actually executes instructions called?

Accepted Answer

The central processing unit is the component of the computer that actually executes instructions.
The mass storage device allows the computer to retain large amounts of data permanently.An example of this is a disc drive.
The input devices include the keyboard and mouse.The input device is a channel through which data and instructions enter the computer.
Memory enables a computer to store data and programs temporarily.

Question 17

Most dental practices use ___-minute time units,because they provide maximal flexibility in scheduling,allowing for more productivity.

Accepted Answer

Most dental practices use 15-minute time units because they provide maximal flexibility in scheduling,allowing for more productivity.

Question 18

What is the term for the continuing care program of regularly scheduled preventive appointments?

Accepted Answer

A preventive recall program is used to make sure that patients continue to maintain their dental health in a timely manner.
Preventive scheduling,preventive treatment plan,and hygiene program are not the correct terms used to describe the continuing care program.

Question 19

_____ was adopted to enhance and protect the privacy and rights of patients.

Accepted Answer

The HIPAA compliance requirements were adopted to enhance and protect the rights and privacy of patients.
OSHA provides for the safety of workers.
A Patient's Bill of Rights states factors of care and rights a patient can expect.
The Bloodborne Pathogens Standard provides information on how employees can protect themselves from exposure to pathogens.

Question 20

A patient _____ contains all of the financial information for each patient or family.

Accepted Answer

A patient ledger contains all of the financial information for each patient or family.
An outguide is a device used for a filing system,similar to a bookmark.
The clinical record contains examination findings,diagnosis and treatment plans,a record of treatment provided,progress notes,consent forms,and radiographs.Financial information regarding a patient's account is maintained separately,as part of the practice business records.This information should never be filed with patient clinical records.
A requisition is a formal request for supplies.It is not part of the patient's clinical record.

Quiz 62: Business Operating Systems