Providing tools to customers that enable them to take control or influence marketing is known as _____.
A) customer empowerment
B) word of mouth
C) customer service
D) buzz
E) social communities
Correct Answer:
Verified
Q8: Customer empowerment influences the performance of a
Q9: Marketers utilize _ when they create a
Q10: A heavy user is defined as someone
Q11: _ is a catchall phrase for online
Q12: Word of mouth:
A)involves loyalty programs.
B)has a powerful
Q14: A social network is another name for
Q15: Marketers utilize promotional tools to create buzz
Q16: In the marketing sense,a community is a
Q17: A(n)_ is a communication medium for communities.
A)buzz
B)viral
Q18: The amount of word of mouth taking
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