A quality circle is amanagement team focused onimplementing major changes to improve quality.
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Q43: The PDSA cycle forms the conceptual basis
Q44: TQM expands the traditional view of quality
Q45: ISO certification differs substantially from the Baldrige
Q46: Total quality management attempts to involve everyone
Q47: Three key philosophies in TQM are continuous
Q49: ISO standards aid in transferring technology to
Q50: The purpose of benchmarking is to establish
Q51: Six-sigma programs involve both _ and _
Q52: A control chart is a visual representation
Q53: Your benchmark organization must be chosen from
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