Which of the following contributes to the competitive advantage enjoyed by service firms using lean concepts?
A)backup employees to cover for absenteeism
B)one hundred percent inspection to remove defects
C)dedicated equipment to reduce unit costs
D)safety stocks to prevent stockouts
E)greater flexibility to cope with change

Question

Quizplus · Accepted Answer

Lean concepts in service firms emphasize flexibility to adapt to changes in demand and customer preferences, which contributes to their competitive advantage by allowing them to respond quickly and efficiently to market changes. Backup employees, 100% inspection, dedicated equipment, and safety stocks are more traditional approaches that may not align with the lean philosophy of minimizing waste and increasing efficiency.

Which of the Following Contributes to the Competitive Advantage Enjoyed