Which of the following would not contribute to making services more lean?
A)Train workers so they can handle variety in the tasks they perform.
B)Increase the flexibility of the service system.
C)Have service workers handle multiple tasks simultaneously.
D)Standardize the work methods for providing the service.
E)Simplify the service process.

Question

Quizplus · Accepted Answer

Having service workers handle multiple tasks simultaneously might not contribute to making services more lean because it could lead to inefficiencies and errors, detracting from the lean goal of streamlining processes and eliminating waste. Lean principles typically focus on simplification, standardization, and specialization to improve efficiency and quality.

Which of the Following Would Not Contribute to Making Services