Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programmes to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers.Clarke Tools is making an effort to achieve

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The company's efforts to encourage customer service, employee self-management, and supplier coordination demonstrate an implementation of total quality management, which focuses on improving overall quality by involving all aspects of the organization, including employees and suppliers, in the process of continuous improvement. Choices A, C, D, and E are not accurate descriptions of the company's efforts.

Clarke Tools, Concerned About Its Loss of Market Share in Previous