The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement is known as

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an approach to management that aims at achieving quality in all aspects of an organisation's operations. TQM involves the coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement. Therefore, option B - total quality management - is the most appropriate answer.

The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing