Question 1

Toxic emotions of just one or two people can disturb the emotional balance of an entire team, department, or workplace.

Accepted Answer

This is true. Negative emotions can spread like wildfire and impact the mood and productivity of a larger group. It's important to address toxic emotions within a team to maintain a healthy work environment.

Question 2

A lose/lose conflict management strategy can be a positive strategy for eliminating conflicts.

Accepted Answer

The answer of A lose/lose conflict management strategy can be...

Question 3

Tom is trying to problem solve with some other Little League coaches.He's trying to see the situation as they do and understand their position.Tom is in the problem definition and fact gathering stage.

Accepted Answer

The answer of Tom is trying to problem solve with...

Question 4

It is important to wait a long time to cool off before expressing feelings of anger.

Accepted Answer

Expressing feelings of anger should be done in a timely manner once you have calmed down enough to communicate effectively, rather than waiting a long time which can lead to unresolved issues or increased tension.

Question 5

Chen wants to take on greater responsibilities at work.At his next meeting with his boss, he says, "Would you mind if I manage the Henderson account?" Chen has used a(n) ____________________ approach to communicating his desire.

Accepted Answer

The answer of Chen wants to take on greater responsibilities...

Question 6

Compromising is a key component of the problem-solving behavioral style.

Accepted Answer

The answer of Compromising is a key component of the...

Question 7

Using phrases such as "Would you mind if I..." are effective and assertive ways to resolve conflict.

Accepted Answer

Using phrases like "Would you mind if I..." is more indicative of a polite or indirect approach rather than an assertive one. Assertiveness involves directly expressing one's needs or opinions in a respectful manner.

Question 8

Organizations often find success when they follow the motto "it's not personal, it's just business."

Accepted Answer

While this motto suggests a separation of personal emotions from business decisions, long-term success often relies on building strong, respectful relationships with employees, customers, and partners, which involves considering personal impacts and fostering a positive organizational culture.

Question 9

Define emotional intelligence.What is its relationship to standard intelligence and cultural intelligence?

Accepted Answer

The answer of Define emotional intelligence.What is its relationship to...

Question 10

____________________ refers to the competencies that determine how we handle relationships such as listening openly, negotiating, and resolving disagreements.

Accepted Answer

The answer of ____________________ refers to the competencies that determine...

Question 11

Oftentimes ____________________ is perceived as a negative experience in our society when, in reality, it can serve as an opportunity for personal growth.

Accepted Answer

The answer of Oftentimes ____________________ is perceived as a negative...

Question 12

The ____________________ style of conflict management is appropriate to use when your opinion is most ethically and professionally correct, and the consequences of the alternative are likely detrimental.

Accepted Answer

The answer of The ____________________ style of conflict management is...

Question 13

A person's individual style of expressing needs and emotions is referred to as his ____________________ and is biologically and genetically based.

Accepted Answer

The answer of A person's individual style of expressing needs...

Question 14

Although one may be unable to increase one's IQ (intelligence quotient), one's emotional intelligence can improve throughout life as one's experiences lead to increased competencies.

Accepted Answer

Emotional intelligence is a set of competencies related to understanding and managing emotions. These competencies can be developed and improved over time through experiences and learning, unlike IQ, which is largely determined by genetics and is less malleable.

Question 15

Our temperament, which is relatively fixed from a very early age, is simply our predisposition to the way we display our emotions.

Accepted Answer

Our temperament is a relatively stable aspect of our personality that influences how we experience and express emotions. It is believed to be determined by a combination of genetic and environmental factors and tends to remain consistent throughout our lives.

Question 16

It is sometimes necessary to use aggressive behaviors when negotiating or resolving conflict.

Accepted Answer

Aggressive behaviors can escalate conflicts and damage relationships, making it difficult to reach a satisfactory resolution. It is usually best to use assertive communication skills and seek a mutually beneficial solution.

Quiz 8: Resolving Conflict and Achieving Emotional Balance