A discerning leader detects the unarticulated messages hidden below the surface of spoken interaction, complaints, behavior, and actions.
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Q1: An open communication climate is essential because:
A)
Q2: A dialogue is marked by:
A) opposition by
Q3: Persuasion is a valuable communication process thatcan
Q5: Communicating in a crisis is not the
Q6: A discussion reveals feelings and builds common
Q7: Nonverbal communication may be defined as a
Q8: Leaders communicate to inspire and motivate them
Q9: Discernment involves all EXCEPT:
A) detecting unarticulated messages
Q10: Being a good listener expands a leader's
Q11: Managers spend 10% of each working day
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