Question 1

A full, deep grip is likely to convey anger to the other person.

Accepted Answer

A full, deep grip is more likely to convey confidence and assertiveness rather than anger. Anger may be conveyed through a tight grip or aggressive movements during the handshake.

Question 2

What is professional presence, and how important is it to you?

Accepted Answer

The answer of What is professional presence, and how important...

Question 3

____________________ is a dynamic blend of poise, self-confidence, control, and style that empowers us to be able to command respect in any situation.

Accepted Answer

The answer of ____________________ is a dynamic blend of poise,...

Question 4

Explain the concept of the "business casual look." Draw an appropriate business casual look for a 24 year-old female dental office manager and 48 year-old nonprofit donor development director

Accepted Answer

The answer of Explain the concept of the "business casual...

Question 5

The principle that first impressions establish the mental framework within which a person is viewed and that other evidence is either ignored or reinterpreted is known as the ____________________.

Accepted Answer

The answer of The principle that first impressions establish the...

Question 6

If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and arrive at 3pm.

Accepted Answer

It is generally considered good etiquette to arrive a few minutes early to a meeting, rather than exactly on time, to allow for any unforeseen delays and to show respect for others' time.

Question 7

People who work in a business or professional setting should focus only on serving the customer and not worry about clothing or grooming.

Accepted Answer

While serving the customer is important, it is also important to present oneself in a professional and appropriate manner through clothing and grooming. This can help establish credibility and build trust with customers.

Question 8

Eye contact is as important to a handshake as the duration and firmness of the handshake in creating a proper impression.

Accepted Answer

Eye contact is an essential component of a proper handshake as it communicates sincerity and attentiveness. A lack of eye contact can suggest a lack of confidence or interest in the person you are shaking hands with, while maintaining eye contact can help establish trust and respect.

Question 9

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

Accepted Answer

Civility refers to polite and respectful behavior towards others, and simple acts like turning down the radio to not disturb others and refilling the copier paper tray after using it are small ways of showing consideration towards colleagues and coworkers.

Question 10

During a meeting, a potential client is introduced as "Shandra Smith." It is important to put her at ease and a sign of good manners to call her Shandra throughout the meeting.

Accepted Answer

It is respectful to address someone by their last name (e.g., Ms. Smith) unless they have explicitly invited you to use their first name, to maintain professionalism and show respect.

Question 11

Speaking rapidly in the workplace is always appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

Accepted Answer

Speaking rapidly can actually be counterproductive in the workplace as it may lead to miscommunication, misunderstandings, and mistakes. It is better to speak clearly, calmly, and at a moderate pace to ensure that your message is properly conveyed.

Question 12

If you aspire to be promoted, it is important that you still dress according to the standards of your current position.

Accepted Answer

Dressing for the position you aspire to can demonstrate ambition and readiness for advancement, aligning your appearance with the role you seek.

Question 13

A set of traditions based on kindness and consideration for others is called ____________________.

Accepted Answer

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Question 14

In the age of technology, most people use a cell phone throughout the day.Identify three etiquette guidelines for cell phone use.

Accepted Answer

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Question 15

Your facial expressions are an important element of your professional image.

Accepted Answer

Facial expressions can convey a lot of information about a person, including their attitude, confidence, and engagement. In a professional setting, it is important to maintain a positive and engaged facial expression to project a positive and professional image to colleagues and clients.

Question 16

Khaki pants, a polo shirt with a CitiBank logo, and loafers would be appropriate ____________________ attire for a CitiBank loan manager.

Accepted Answer

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Question 17

Imagine you are preparing for a job interview, and you want to be sure to execute the "perfect" handshake - one that communicates care, confidence, interest, and warmth.Describe at least five factors of this "perfect" handshake.

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Question 18

The process of personal ____________________ helps you stand out in a crowd and involves all the ways you can express what you believe and who you are.

Accepted Answer

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Question 19

If there is no company policy against certain attire, then it is alright to wear that attire, for example, flip flops.

Accepted Answer

The answer of If there is no company policy against...

Quiz 6: Developing a Professional Presence