A Woman Goes to a Public Service Agency Because of a Problem

A woman goes to a public service agency because of a problem with her employment insurance payment.She is especially concerned because her rent is due in a week.What should she NOT expect from the bureaucracy?

A) for her file to be bumped ahead in line due to her extenuating circumstances
B) to be treated fairly and equally
C) to be given the right to speak with an ombudsman if she is treated unfairly
D) for her file to be dealt with in an orderly, standardized way