Which of the following proposals would Ted Gaebler and Guy Peters be most likely to approve of?
A) Consult front-line public service employees for ideas about how to improve service counter layouts.
B) Revise and then enforce the rule books and policy manuals for public service departments.
C) Encourage teamwork and brainstorming as a means of solving problems in various public service departments.
D) Allow minor policy adjustments at the lower levels of public service.
Correct Answer:
Verified
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