By holding focus groups with employees, Robert Keening of Snow Bird Airlines is employing which aspect of total quality management?
A) democratic leadership
B) reaching consensus
C) customer satisfaction
D) obtaining feedback
E) employee participation

Question

Quizplus · Accepted Answer

Employee participation is the correct answer because holding focus groups with employees allows Robert Keening to obtain feedback and input from employees, which is a key aspect of employee participation in total quality management.

By Holding Focus Groups with Employees, Robert Keening of Snow