As a claims adjuster for an insurance company, Catherine has done nothing except process claims.Because of changes in her company, she will now have a group of policies to service, from the purchase of the policy through annual renewals, and including any claims the customer might have.Catherine will be the only point of contact for her group of customers for anything they need from the insurance company.This change in Catherine's job is an example of

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The change in Catherine's job involves an increase in the scope of her work, as she will now be responsible for activities such as renewing policies and interacting with customers on a broader range of issues. This is an example of job enlargement, which involves expanding the scope of an employee's responsibilities. The other options do not accurately describe the changes in Catherine's job. Technological displacement and determinism involve the impact of technology on jobs, while routinization and rationalization involve the standardization and optimization of work processes, respectively.

As a Claims Adjuster for an Insurance Company, Catherine Has