An important goal of training service workers is to
A) establish agreement with management objectives.
B) inform workers of their fringe benefits.
C) develop rapport with co-workers.
D) identify leadership potential among workers.
E) routinize interactions with customers.
Correct Answer:
Verified
Q1: There is a struggle between customer and
Q2: The demand for services has risen for
Q3: Which of the following is considered a
Q5: "Face-work" refers to
A)smiling at customers.
B)emotional control in
Q6: Government workers are employed primarily in
A)business services.
B)distributive
Q7: Programming and managing emotional responses to the
Q8: Higher pay among service workers is associated
Q9: Public utilities such as water and wastewater
Q10: The sign on the bus says, "Am
Q11: After burnout, the worker often
A)seeks retraining.
B)is promoted
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