Why might taxi drivers routinely fumble in making change?
A) Because of high crime rates, taxi drivers carry only $10 in change.
B) Taxi drivers are embarrassed to handle money.
C) Taxi drivers are manipulating the interaction to increase the tip.
D) Taxi drivers are too distracted by the traffic to make change properly.
E) Taxi drivers dislike the interaction with customers that is required to make change.
Correct Answer:
Verified
Q22: Carla is a dental hygienist.As she cleans
Q23: For police officers and social workers, a
Q24: "The smile comes before the sale." This
Q25: Routinizing service interactions is _, but it
Q26: An example of a low-paid distributive service
Q28: For a "customer" who is present involuntarily,
Q30: Burnout results from
A)chronic stress in a service
Q31: Emotion work is part of the interaction
Q32: Salad bars have helped reduced costs in
Q34: Kelly works in a sandwich shop.Every evening
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents