Emotion work is part of the interaction standard for

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Quizplus · Accepted Answer

Emotion work, which refers to the effort that individuals put into controlling their emotions and expressions in order to fit the expectations of a social situation, is typically expected from service workers during interactions with customers. This is because creating a positive emotional experience for customers is seen as crucial for customer satisfaction and loyalty. While employers may also engage in emotion work when interacting with service workers, it is typically the latter who are expected to perform emotion work during customer interactions.

Emotion Work Is Part of the Interaction Standard for