The five forces model recognises that both suppliers and customers can become a firm's competitors.
Correct Answer:
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Q13: Demographic, economic, political/legal, sociocultural, technological, global and
Q14: There is less competition between firms within
Q15: High exit barriers can cause a company
Q16: External environmental conditions create both resources and
Q17: The five forces model is an industry-level
Q19: A population's size, age structure, geographic distribution,
Q20: The technological segment represents the impact of
Q21: The threat from substitutes is low when:
A)switching
Q22: The sociocultural segment of an environmental analysis
Q23: Switching costs are the:
A)one-time costs customers incur
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