Nordstrom's return policy to "Replace anything on demand,no matter how expensive,no questions asked," is an example of a:
A) pretransaction service.
B) personal shopping service.
C) transaction service.
D) price image of the store.
E) posttransaction service.

Question

Quizplus · Accepted Answer

Nordstrom's return policy is a posttransaction service, as it addresses customer concerns after the purchase has been made. This policy also enhances the store's reputation for high-quality customer service, which contributes to its price image.

Nordstrom's Return Policy to "Replace Anything on Demand,no Matter How