A customer that visits a retailer and finds the service level to be below their expectations is likely to become a repeat customer.

Question

Quizplus · Accepted Answer

If a customer finds the service level to be below their expectations, they are less likely to become a repeat customer and may even choose to shop elsewhere. This highlights the importance of meeting or exceeding customer expectations in order to retain their business.

A Customer That Visits a Retailer and Finds the Service