Question 1

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Accepted Answer

Customer focus primarily involves understanding and meeting the needs and expectations of customers, rather than focusing on internal environment and employee development.

Question 2

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

Accepted Answer

The category "Operations Focus" examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners.

Question 3

In the multilevel approach, the second level includes the ________ approach.

Accepted Answer

The answer of In the multilevel approach, the second level...

Question 4

The ________ approach uses the Baldrige criteria but with a simplified process or application.

Accepted Answer

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application. It is a less rigorous version of the full Baldrige approach and is often used by smaller organizations or those new to quality management. It focuses on identifying a few key areas for improvement rather than conducting a comprehensive assessment of all aspects of the organization.

Question 5

The scoring summary in the feedback report is a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.

Accepted Answer

The scoring summary in the feedback report provides a concise overview of the most significant strengths and areas for improvement in each of the seven Baldrige categories.

Question 6

In the multilevel approach, the top level includes the ________ approach.

Accepted Answer

The answer of In the multilevel approach, the top level...

Question 7

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

Accepted Answer

The statement accurately reflects the commitment and dedication of Baldrige Award examiners to the core values of the award.

Question 8

Information analysis is a category of the Baldrige Award.

Accepted Answer

The answer of Information analysis is a category of the...

Question 9

The Baldrige criteria are nonprescriptive and adaptable.

Accepted Answer

The Baldrige criteria are intentionally designed to be nonprescriptive and adaptable to various types and sizes of organizations. This allows organizations to tailor their Baldrige journey based on their unique needs and circumstances.

Question 10

What is the first step for a firm applying for the Baldrige award?

Accepted Answer

The first step for a firm applying for the Baldrige award is eligibility determination. The firm needs to determine if it meets the eligibility criteria before beginning the application process. Only firms that meet the eligibility criteria are allowed to submit an application.

Question 11

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.

Accepted Answer

The Baldrige-lite approach does use the Baldrige criteria but with a simplified process or application. This approach is often used by smaller organizations or those just beginning their quality improvement journey.

Question 12

The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is the leadership category.

Accepted Answer

The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is indeed the leadership category.

Question 13

Describe the key characteristics of the Malcolm Baldrige Award.

Accepted Answer

The answer of Describe the key characteristics of the Malcolm...

Question 14

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

Accepted Answer

The Baldrige criteria do not prescribe specific tools, techniques, or organizational structures. Instead, they provide a framework for organizational excellence that can be tailored to each organization's unique needs and circumstances.

Question 15

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

Accepted Answer

The answer of What is the major reason for the...

Question 16

What is the main purpose of a Baldrige site visit?

Accepted Answer

The main purpose of a Baldrige site visit is to verify and clarify those portions of the Baldrige application that have the greatest impact on the judges' scores, ensuring the accuracy and depth of the application's content.

Question 17

Which of the following is a category of the Baldrige Award?

Accepted Answer

The Baldrige Award categories include Workforce Focus, which emphasizes an organization's ability to engage, manage, and develop its workforce to contribute to the success and sustainability of the organization.

Question 18

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Accepted Answer

The scores required to win the national Baldrige award are higher than those for the state awards.

Question 19

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

Accepted Answer

The answer of In the ________ approach, the scores required...

Question 20

The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.

Accepted Answer

The answer of The main purpose of a Baldrige site...

Quiz 3: Global Supply Chain Quality and International Quality Standards