A basic idea forming the foundation of customer loyalty for small businesses includes the notion that:
A)superior customer service always leads to customer purchases.
B)customer loyalty will mean constant customer satisfaction.
C)small businesses possess great potential for providing superior customer service.
D)customer satisfaction is being ignored by large businesses.

Question

Quizplus · Accepted Answer

The idea that small businesses possess great potential for providing superior customer service is fundamental to the concept of customer loyalty for small businesses. This is because small businesses can often offer personalized attention and a more exclusive feel to their interactions with customers, which can lead to increased loyalty and repeat business. While A, B, and D may be true in some cases, they do not encapsulate the primary concept at the heart of customer loyalty for small businesses.

A Basic Idea Forming the Foundation of Customer Loyalty for Small