TABLE 14-8
Recently, a university switched to a new type of computer-based registration. The registrar is concerned with the amount of time students are spending on the computer registering under the new system. She decides to randomly select 8 students on each of the 12 days of the registration and determine the time each spends on the computer registering. The range, mean, and standard deviation of the times required to register are in the table that follows.
-Which of the following is a method for breaking a process into a series of steps in order to eliminate defects and produce near perfect results?
A) Deming's 14 points management
B) Six Sigma management
C) Shewhart-Deming cycle
D) R chart and chart

Question

TABLE 14-8
Recently, a university switched to a new type of computer-based registration. The registrar is concerned with the amount of time students are spending on the computer registering under the new system. She decides to randomly select 8 students on each of the 12 days of the registration and determine the time each spends on the computer registering. The range, mean, and standard deviation of the times required to register are in the table that follows. 
-Which of the following is a method for breaking a process into a series of steps in order to eliminate defects and produce near perfect results?
A) Deming's 14 points management 
B) Six Sigma management 
C) Shewhart-Deming cycle 
D) R chart and chart

Quizplus · Accepted Answer

Six Sigma management is a methodology for process improvement that aims to eliminate defects and reduce variability in order to produce near perfect results. It involves breaking a process down into a series of steps, identifying and analyzing sources of variation, and implementing solutions to improve the process. Deming's 14 points management and the Shewhart-Deming cycle are related to quality management and process improvement, but they do not specifically involve breaking a process into a series of steps to eliminate defects. R chart and 11ea3200_1dc2_dd4a_bd9a_d76b96ec6a25_TB2694_11 chart are statistical process control tools used to monitor the variability of a process over time, but they do not involve breaking a process down into steps to improve it.

TABLE 14-8 Recently, a University Switched to a New Type of Computer-Based