Question 1

The National Partnership for Reinventing Government was the Clinton Administration's initial effort to reform the federal government from 1993-1997.

Accepted Answer

False

Question 2

All the following government services are difficult to measure except
A)police and fire protection.
B)routine sanitation functions.
C)emergency management.
D)homeland security.

Accepted Answer

Routine sanitation functions are easier to measure compared to the other services listed because they involve regular, quantifiable tasks such as garbage collection and street cleaning, making their performance and impact more straightforward to assess.

Question 3

The primary beneficiaries of the Medicare Part D drug program are the elderly.

Accepted Answer

False

Question 4

Concepts of productivity and performance management are shrinking in importance because there is a growing record of failures within this area.

Accepted Answer

This statement is not supported by evidence or data. Productivity and performance management continue to be important concepts in many industries and organizations, and there are many successful examples of their implementation.

Question 5

The Malcolm Baldrige National Quality Award is funded by
A)corporate taxes.
B)the federal government.
C)application fees.
D)the National Center for Public Performance.

Accepted Answer

The Malcolm Baldrige National Quality Award is primarily funded through application fees paid by organizations that apply for the award.

Question 6

What was the acronym for President Bush's governmental reform initiative?
A)GPRA
B)NPRG
C)PM
D)PMA

Accepted Answer

PMA stands for President's Management Agenda, which was launched by President Bush in 2001 as a government-wide reform initiative aimed at improving the performance and management of federal agencies. It included five key focus areas: strategic management of human capital, competitive sourcing, improved financial performance, expanded electronic government, and budget and performance integration.

Question 7

Issues, such as the digital divide and expanded use of e-government, have decreased and will most likely be eliminated over time.

Accepted Answer

The digital divide and issues related to the expanded use of e-government are complex and influenced by various factors including socioeconomic status, geographic location, and access to technology. These issues are unlikely to be completely eliminated over time without targeted efforts and policies to address the underlying causes.

Question 8

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

Accepted Answer

Total Quality Service (TQS) focuses on meeting or exceeding customer expectations and improving customer satisfaction, rather than primarily on the perceptions of government.

Question 9

Which of the following is NOT true?
A)CzRM practices, NPR, and PMA are all attempts to reinvent government.
B)New Public Management is exactly the same as Old Public Service.
C)New Public Management was a trend that surfaced in Europe.
D)All are true.

Accepted Answer

New Public Management and Old Public Service are not exactly the same. New Public Management emphasizes results-oriented management, decentralization, market-like mechanisms, and the use of technology, whereas Old Public Service emphasizes bureaucracy and adherence to rules and procedures.

Question 10

Which of the following is associated with CzRM?
A)Protecting the rights of citizens
B)Getting rid of e-government
C)Complete disregard for administrative values
D)Providing citizens timely, consistent, responsive access to government information

Accepted Answer

CzRM (Citizen-centric e-Government Reference Model) is a framework designed to provide citizens with timely, consistent, and responsive access to government information. It aims to enhance the overall quality of services provided by governments to their citizens. Therefore, providing citizens timely and consistent access to government information is associated with CzRM.

Question 11

For almost two decades, there has been much emphasis placed on the results of government programs.

Accepted Answer

There has been a focus on measuring the effectiveness and outcomes of government programs for almost two decades, particularly in areas such as education, healthcare, and social services.

Question 12

Which is NOT a part of the PMA?
A)A bottom-up approach
B)Competitive outsourcing
C)A focus on results
D)Market-based initiatives

Accepted Answer

The PMA, or President's Management Agenda, emphasizes competitive outsourcing, a focus on results, and market-based initiatives, but does not specifically advocate for a bottom-up approach as a core component.

Question 13

The National Performance Review did NOT emphasize
A)a bottom-up approach.
B)competitive outsourcing.
C)a focus on citizens.
D)service to citizens.

Accepted Answer

The National Performance Review (also known as the Clinton-Gore Reinventing Government Initiative) did emphasize a bottom-up approach, a focus on citizens, and service to citizens. However, it did not place as much emphasis on competitive outsourcing as some other government reform efforts have.

Question 14

All the following were methods used to reinvent government except
A)TQM.
B)CQI.
C)PDR.
D)CzRM.

Accepted Answer

TQM (Total Quality Management), CQI (Continuous Quality Improvement), and CzRM (Customer Relationship Management) are all methods used to reinvent government. However, PDR is not a commonly used method in the field.

Question 15

Benchmarking can be defined as
A)examining the best practices of successful organizations and then transplanting them into one's own organization.
B)standardizing a particular process for all organizations.
C)all of the above.
D)none of the above.

Accepted Answer

Benchmarking involves examining the successful practices of other organizations in order to improve one's own processes. It does not necessarily involve standardizing processes across all organizations. Therefore, choice B is incorrect. Choice C includes option A, which is correct, but it also includes option B, which is incorrect. Choice D is incorrect because benchmarking is a well-established concept in management and organizational theory.

Question 16

What does GPRA stand for?
A)General Process of Reinventing America
B)Government and Presidential Reformation Act
C)Government Performance and Results Act
D)Governmental Performance and Results Awards

Accepted Answer

GPRA stands for Government Performance and Results Act, which was passed in 1993 to improve performance and accountability of federal programs. Option A, B, and D do not accurately reflect the purpose or focus of GPRA.

Question 17

Principle(s) used during the reinvent government era is(are)
A)commitment to meeting customer-driven standards.
B)actions based on data, statistical analysis, facts, and outcome measures.
C)organizational changes and teamwork to encourage implementation.
D)all of the above.

Accepted Answer

All three principles were used during the reinvent government era. There was a commitment to meeting customer-driven standards, actions were based on data, statistical analysis, facts, and outcome measures, and there were organizational changes and teamwork to encourage implementation.

Question 18

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

Accepted Answer

Tragic events can have a significant impact on the political environment and the priorities of public agencies. For example, in the aftermath of 9/11, there was a increased focus on national security and counterterrorism efforts, which led to the creation of new agencies such as the Department of Homeland Security. Similarly, Hurricane Katrina resulted in a shift towards disaster preparedness and response in many public agencies.

Question 19

President Clinton issued Executive Order 12862 in 1997 that mandated all federal agencies identify their customers and establish service standards and means to achieve them.

Accepted Answer

Executive Order 12862 was issued by President Clinton in 1993, not 1997. It did mandate federal agencies to identify their customers and establish service standards and means to achieve them.

Question 20

One challenge in implementing PART and PMA is
A)some agencies become overzealous and are beginning to compete with other agencies for the best performance.
B)some agencies fear that the Bush administration will reduce manager-to-employee ratios.
C)all of the above.
D)none of the above.

Accepted Answer

The answer of One challenge in implementing PART and PMA...

Quiz 10: Performance Management in Government in the Public Sector

The National Partnership for Reinventing Government was the Clinton Administration's initial effort to reform the federal government from 1993-1997.

All the following government services are difficult to measure except

The primary beneficiaries of the Medicare Part D drug program are the elderly.

Concepts of productivity and performance management are shrinking in importance because there is a growing record of failures within this area.

The Malcolm Baldrige National Quality Award is funded by

What was the acronym for President Bush's governmental reform initiative?

Issues, such as the digital divide and expanded use of e-government, have decreased and will most likely be eliminated over time.

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

Which of the following is NOT true?

Which of the following is associated with CzRM?

For almost two decades, there has been much emphasis placed on the results of government programs.

Which is NOT a part of the PMA?

The National Performance Review did NOT emphasize

All the following were methods used to reinvent government except

Benchmarking can be defined as

What does GPRA stand for?

Principle(s) used during the reinvent government era is(are)

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

President Clinton issued Executive Order 12862 in 1997 that mandated all federal agencies identify their customers and establish service standards and means to achieve them.

One challenge in implementing PART and PMA is