President Clinton issued Executive Order 12862 in 1997 that mandated all federal agencies identify their customers and establish service standards and means to achieve them.
Correct Answer:
Verified
Q14: All the following were methods used to
Q15: Benchmarking can be defined as
A)examining the best
Q16: What does GPRA stand for?
A)General Process of
Q17: Principle(s) used during the reinvent government era
Q18: Tragic events, such as 9/11 and Hurricane
Q20: One challenge in implementing PART and PMA
Q21: New Public Service and the National Performance
Q22: The goals of CzRM are to strengthen
Q23: PART was one aspect of the Bush
Q24: The claim-and-blame strategy is a situation where
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