The exception principle does not always work well in a bureaucracy, because there are strong pressures against transmitting bad news to superiors in the hierarchy.

Question

Quizplus · Accepted Answer

The exception principle, which involves focusing attention on cases that deviate from the norm, may not work well in a bureaucracy because there may be strong pressures against transmitting bad news to superiors. This is because bad news can reflect poorly on the individual responsible for the outcomes, and may lead to negative consequences like loss of status, resources, or promotion opportunities. Thus, there is a tendency in bureaucracies to downplay or ignore bad news, which can hinder the effective use of the exception principle.

The Exception Principle Does Not Always Work Well in a Bureaucracy