In many respects, the cost of quality should actually be considered as the cost of "poor quality."

Question

Quizplus · Accepted Answer

The cost of quality includes both the cost of preventing defects and the cost of correcting defects. However, if defects are not prevented or corrected, then poor quality is the result, and this poor quality can lead to additional costs such as rework, scrap, warranty claims, and lost sales. Therefore, the cost of poor quality is a major contributor to the overall cost of quality.

In Many Respects, the Cost of Quality Should Actually Be