According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

Question

Quizplus · Accepted Answer

Armand Fiegenbaum's definition refers specifically to the concept of quality, which encompasses all aspects of a product or service that affect its ability to meet or exceed customer expectations. Quality includes not only the characteristics of the product or service itself, but also the processes used to design, manufacture, and support it. The other choices in the question are related concepts, but they do not fully capture the scope of Fiegenbaum's definition.

According to Armand Fiegenbaum, _____ Is Defined as the Total