According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements.

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Philip Crosby believed that the only true performance standard for total quality was zero defects, which he defined as conformance to requirements. This means that for a product or service to be considered of high quality, it must meet all of the requirements or specifications set forth by the customer or organization without any defects.

According to Philip Crosby, the Only True Performance Standard That