_____ focuses attention on the outcomes the customer wants, not on the precise configuration of the product or service.
A)Description by industry standard
B)Description by brand
C)Description by specification
D)Description by performance characteristic
E)Description by market grade

Question

Quizplus · Accepted Answer

Description by performance characteristic focuses on the results or outcomes that the customer wants to achieve, rather than the specifics of the product or service. This approach emphasizes how the product or service will benefit the customer, rather than just listing its features or specifications.

_____ Focuses Attention on the Outcomes the Customer Wants, Not