Failing to respond to the needs of internal customers will diminish the confidence these users have in purchasing, and they may try to negotiate contracts themselves (a practice known as _____).
A)strategic sourcing
B)spend management
C)maverick buying
D)outsourcing
E)internal sourcing

Question

Quizplus · Accepted Answer

Maverick buying refers to employees or departments going outside the established procurement process to purchase goods or services without proper authorization or approval. This can happen when internal customers feel that their needs are not being met by the procurement team or they don't trust the procurement process. It can lead to inefficiencies, higher costs, and potential risks for the organization.

Failing to Respond to the Needs of Internal Customers Will